This privacy policy (“policy”) will help you understand how Creative Touch (“us”, “we”, “our”) uses and protects the data you provide to us when you visit and use creativetouchrotherham.co.uk (“website”, “service”).
We reserve the right to change this policy at any time. If you want to make sure that you are up to date with the latest changes, we advise you to frequently visit this page.
What User Data We Collect
General Website Data
When you visit the website, we may collect the following data:
- Your IP address (with the last set of digits removed for anonymisation)
- Your contact information and email address (when you provide it)
- Other information such as interests and preferences
- Data profile regarding your online behaviour on our website
Health Assessment Data (Food Addiction Calculator)
When you use our Food Addiction Calculator, we collect:
Required Data:
- Your responses to the Yale Food Addiction Scale (YFAS 2.0) questionnaire
- Your approximate location (city, region, country) derived from your anonymised IP address
Optional Data (only if you choose to provide it):
- Age range (e.g., “25-34”)
- Sex/gender
- Height and weight (for BMI calculation)
Important: All health-related data is stored without any personal identifiers such as names, email addresses, or full IP addresses. We cannot link this data back to you personally.
Legal Basis for Data Processing
We process your data based on the following legal grounds:
- Consent: For health-related data from our calculators (explicit consent required)
- Legitimate Interest: For website analytics and improvement of our services
- Contractual Necessity: When you book appointments or request services
Why We Collect Your Data
General Website Data
- To better understand your needs
- To improve our services and products
- To send you promotional emails containing information we think you will find interesting (with your consent)
- To contact you to fill out surveys and participate in other types of market research
- To customize our website according to your online behaviour and personal preferences
Health Assessment Data
- To provide you with personalised results from our health calculators
- To create anonymised, aggregated statistics to better understand health patterns
- To improve the accuracy and usefulness of our health assessment tools
- To contribute to research and understanding of health conditions (in anonymised form only)
We do not:
- Share your individual health data with any third parties
- Use your health data for marketing purposes
- Attempt to identify you from the anonymised data
- Share your data for commercial purposes
How We Protect Your Health Data
Anonymisation and Pseudonymization
- Health assessment data is stored separately from any identifying information
- Results are identified only by randomly generated codes
- Location data is limited to city/region/country level
- IP addresses are anonymised before any storage
Data Security
Creative Touch is committed to securing your data and keeping it confidential. We have implemented appropriate technical and organizational measures to protect your data, including:
- Encrypted data transmission (HTTPS)
- Secure server infrastructure
- Limited access to data on a need-to-know basis
- Regular security reviews and updates
Your Rights Under GDPR
You have the following rights regarding your personal data:
Right to Access
You can request a copy of the personal data we hold about you.
Right to Rectification
You can ask us to correct any inaccurate or incomplete personal data.
Right to Erasure (Right to be Forgotten)
You can request that we delete your personal data. For health assessment data, you can request deletion using our data deletion request form.
Right to Restrict Processing
You can ask us to limit how we process your data in certain circumstances.
Right to Data Portability
You can request that we provide your data in a structured, commonly used format.
Right to Object
You can object to certain types of processing, including direct marketing.
Right to Withdraw Consent
You can withdraw your consent for data processing at any time, though this won’t affect any processing that occurred before withdrawal.
How to Exercise Your Rights
For Health Assessment Data
If you wish to access, correct, or delete data from our health calculators:
- Use our data deletion request form
- Provide as much information as possible to help us locate your data (e.g., approximate date of assessment, age range, general location)
- We will respond within 30 days as required by law
For Other Data
For all other data-related requests:
- Email us at: zoe@creativetouchrotherham.co.uk
- Write to us at: 78a Broom Lane, Broom, Rotherham, S60 3EW
Data Retention
Health Assessment Data
- Individual assessment results: Retained indefinitely unless deletion is requested
- Aggregated, anonymised statistics: Retained permanently for research purposes
General Website Data
- Analytics data: 6 months
- Contact information: Until you request deletion or unsubscribe
- Marketing preferences: Until you unsubscribe
Children’s Privacy
Our health assessment tools are intended for individuals aged 16 and over. We do not knowingly collect health data from children under 16. If you are under 16, please do not use our health assessment tools without parental supervision and consent.
Our Cookie Policy
Like many other websites, this website uses cookies. ‘Cookies’ are small pieces of information sent by an organisation to your computer and stored on your hard drive to allow that website to recognise you when you visit. We keep our use of cookies to the absolute minimum.
We do not use cookies for tracking or analytics.
Our booking system is operated by Ovatu and embedded via an iframe on the page. Cookie settings for this are separate to our main site.
It is possible to switch off cookies by setting your browser preferences. For more information on how to switch off cookies on your computer, visit our full cookies policy. Turning cookies off may result in a loss of functionality when using our website.
Third-Party Services
Ovatu Booking System
Our appointment booking system is provided by Ovatu. When you book an appointment, you will be subject to Ovatu’s privacy policy in addition to ours.
Website Analytics
We use self-hosted analytics software that:
- Does not use cookies
- Anonymises IP addresses
- Does not track users across websites
- Stores data only on our secure servers
Links to Other Websites
Our website may contain links to other websites run by other organisations. This policy applies only to our website, so we encourage you to read the privacy statements on the other websites you visit. We cannot be responsible for the privacy policies and practices of other websites even if you access those using links from our website.
In addition, if you linked to our website from a third-party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third-party site and recommend that you check the privacy policy of that third-party site.
Data Transfers
All data is stored and processed within the UK/EU. We do not transfer personal data to countries outside the European Economic Area without appropriate safeguards.
Contact Information
If you have any questions about this privacy policy or how we handle your data, please contact us:
- Email: zoe@creativetouchrotherham.co.uk
- Address: 78a Broom Lane, Broom, Rotherham, S60 3EW
- Phone: +44 1709 296 820
For complaints about data protection, you can also contact the Information Commissioner’s Office (ICO):
- Website: ico.org.uk
- Phone: 0303 123 1113
Changes to This Policy
Any changes we may make to this policy in the future will be posted on this website so please check this page occasionally to ensure that you’re happy with any changes. If we make any significant changes we’ll make this clear on this website.
This policy was last updated on 2025-05-28