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Creative Touch Permanent Makeup and Aesthetics

Terms And Conditions

To ensure a mutually enjoyable experience, we ask that you take a moment to review our Terms & Conditions. This document outlines key service details, appointment policies, and additional information to guarantee a seamless and satisfying visit.

Effective Date: 2025-06-05

  1. Introduction and Business Information
    1. These Terms and Conditions govern the provision of beauty, aesthetic, and training services by Creative Touch Aesthetics Ltd (“we,” “us,” or “our”) to clients (“you” or “your”).
    2. Creative Touch Aesthetics Ltd, also known as Creative Touch, is a comprehensive beauty and aesthetics clinic located in Rotherham, South Yorkshire, providing professional beauty treatments, non-surgical aesthetic procedures, and accredited training courses.
    3. Company Details:
      • Business Name: Creative Touch Aesthetics Ltd
      • Address: 78a Broom Lane, Broom, Rotherham, S60 3EW
      • Phone: 01709 296 820
      • Email: zoe@creativetouchrotherham.co.uk
      • Website: creativetouchrotherham.co.uk
    4. By booking any service or treatment, you agree to be bound by these Terms and Conditions. Please read them carefully before making any appointment.
  2. Services Offered
    1. Beauty Services: Eyelash extensions (classic to maximum volume), hybrid and wispy lashes, lash lifts and tints, party lashes, and cluster applications.
    2. Aesthetic Treatments: Permanent makeup, Botox injections, fat reduction procedures, cellulite removal, anti-ageing treatments, muscle tightening, micropigmentation (SMP), and other non-surgical aesthetic procedures.
    3. Training Services: Professional courses in eyelash extensions, lash lift and tint, brow lamination, gel nails, nail tips, manicures, pedicures, and advanced aesthetic procedures including planned Botox and dermal filler training.
    4. Model Program: Discounted treatments provided by students under professional supervision for training purposes.
  3. Age Requirements and Eligibility
    1. Clients must be 18 years or older for all aesthetic treatments including Botox and fat reduction procedures.
    2. Beauty services may be provided to clients aged 16 and above. Clients under 18 require written parental consent and must be accompanied by a parent or guardian for the consultation.
    3. Photo identification (passport or driving license) is required for all first appointments and any treatments involving medical aesthetic procedures.
  4. Medical Information and Educational Resources
    1. Purpose of Content: All medical and health-related information provided through our website, including but not limited to treatment descriptions, aftercare guidance, and self-assessment tools, is for educational and informational purposes only. This content does not constitute professional medical advice, diagnosis, or treatment plans. For personal clinical guidance, consult a qualified healthcare provider.
    2. Calculator/Assessment Limitations: Our self-supervised tools (e.g., Calculator) generate results based on algorithmic analysis of user-provided data. These outcomes:
      1. Are not clinical diagnoses
      2. Do not replace professional medical evaluation
      3. Should not inform treatment decisions without clinician verification
    3. Professional Use Guidelines: While healthcare practitioners may reference our resources for general education:
      1. Content does not meet NICE or NHS evidence standards
      2. Clinical decisions must incorporate formal patient assessments
      3. We disclaim responsibility for outcomes arising from professional reliance on website materials
    4. Liability Disclaimer: Creative Touch Aesthetics Ltd:
      1. Does not warrant the completeness, accuracy, or timeliness of medical information
      2. Excludes liability for health decisions based on website content
      3. Reserves the right to modify/remove educational resources without notice

    5. Our medical content serves informational objectives only. Always prioritise advice from your GP or hospital specialist regarding health concerns. Website materials cannot replicate the diagnostic capabilities of in-person clinical evaluations.

  5. Consultations and Medical History
    1. All new clients must complete a comprehensive consultation form. This may include medical history, current medications, allergies, and treatment objectives.
    2. Patch tests are mandatory. We utilise UK-manufactured and regulated products that comply with current safety standards.
    3. Clients with the following contraindications cannot receive services: active infections, open wounds, contagious diseases, pregnancy (for aesthetic treatments), breastfeeding (for certain procedures), or specific allergies to treatment products.
    4. You must disclose all medical conditions, medications, and previous aesthetic treatments to ensure safe and appropriate service delivery.
  6. Appointment Booking and Attendance
    1. Booking Requirements: All appointments require booking in advance with a booking fee payment to secure your preferred date and time.
    2. Booking Fee Policy: A non-refundable booking fee is required for all appointments. This fee will be deducted from your final treatment cost.
    3. Punctuality: Please arrive 10 minutes before your scheduled appointment time for new clients to complete consultation paperwork. Existing clients should arrive promptly at their scheduled time.
    4. Late Arrivals: Appointments ending late may impact subsequent clients. If you arrive more than 15 minutes late, we reserve the right to reschedule your appointment, and cancellation charges may apply.
    5. Preparation: Arrive with clean skin, no eye makeup for lash services, and contact lenses removed where applicable. Avoid eyelash curlers on the treatment day.
  7. Cancellation and Rescheduling Policy
    1. Advance Notice: Cancellations or rescheduling requests must be made at least 48 hours before your scheduled appointment during business hours.
    2. Late Cancellation: Cancellations with less than 48 hours’ notice will result in forfeiture of your booking fee.
    3. No-Show Policy: Failure to attend your appointment without notice will result in full payment being charged, and future bookings may require full prepayment.
    4. Rescheduling: With proper notice, appointments may be rescheduled subject to availability. Booking deposits will transfer to your new appointment.
  8. Payment Terms
    1. Accepted Methods: We accept cash, card payments, and bank transfers. Payment must be completed before leaving the treatment room.
    2. Course Payments: Training courses require full payment in advance. Treatment courses must be completed within specified timeframes (6 weeks for weekly courses, and 12 months for monthly courses).
    3. Model Program: Discounted model services require immediate payment and cannot be combined with other offers or promotions.
  9. Treatment Expectations and Results
    1. No Guarantees: While we strive for excellent results, individual responses to treatments vary. No specific outcomes can be guaranteed.
    2. Realistic Expectations: During the consultation, we will discuss realistic treatment outcomes tailored to individual circumstances and aesthetic goals.
    3. Follow-up Requirements: Some treatments require multiple sessions or maintenance appointments to achieve and maintain desired results.
    4. Aftercare Compliance: Treatment success depends significantly on following provided aftercare instructions. Failure to comply may affect results and may require additional treatments at full cost.
  10. Health and Safety
    1. Professional Standards: All treatments are performed by qualified technicians using professional-grade, UK-regulated products and equipment.
    2. Hygiene Protocols: We maintain strict hygiene and sterilisation standards in compliance with local health authority requirements.
    3. Insurance Coverage: We maintain comprehensive professional indemnity, public liability, and product liability insurance for your protection.
    4. Emergency Procedures: In the unlikely event of an adverse reaction, we have established protocols for immediate response and will provide appropriate guidance and support.
  11. Allergic Reactions and Adverse Events
    1. Risk Acknowledgment: As with any cosmetic treatment, allergic reactions are possible, though rare with our professional products.
    2. Immediate Response: If you experience any adverse reaction, contact us immediately. We will provide guidance and may recommend cessation of treatments if necessary.
    3. Professional Consultation: For any adverse reactions, we may recommend consultation with your GP or a dermatologist at your expense.
    4. Treatment Removal: If removal of extensions or treatments is required due to adverse reactions, this service will be provided at no charge.
  12. Refund and Satisfaction Policy
    1. Service-Based Policy: Beauty and aesthetic treatments are final sales due to the service-based nature involving time, expertise, and consumable products.
    2. Satisfaction Commitment: Client satisfaction is our priority. If you have concerns about your treatment, contact us within 48 hours of your appointment.
    3. Resolution Process: We will work with you to address any legitimate concerns and find appropriate solutions within reasonable limits.
    4. Course Refunds: Training courses are non-refundable once commenced, but credits may be transferred to alternative courses subject to our discretion.
  13. Photography and Marketing
    1. Treatment Documentation: We may photograph your treatments for quality control, professional development, and marketing purposes.
    2. Consent Requirements: Before using any photographs for marketing or social media, we will obtain your explicit written consent.
    3. Usage Rights: By providing consent, you grant us perpetual rights to use approved photographs for business promotion across various marketing channels.
    4. Opt-Out Options: You may decline photography or withdraw consent for marketing use at any time by contacting us in writing.
  14. Training and Model Services
    1. Supervised Training: Student treatments are performed under qualified supervision with the same safety standards as regular services.
    2. Extended Appointment Times: Training appointments may take longer than standard treatments due to the educational process.
    3. Model Consent: By participating in our model program, you consent to being treated by students under supervision and acknowledge potential variations in experience.
    4. Course Completion: Training courses include certification upon successful completion and ongoing mentor support as available.
  15. Liability and Insurance
    1. Professional Coverage: Our comprehensive insurance covers professional indemnity, public liability, and product liability claims.
    2. Limitation of Liability: Our liability is limited to the cost of the treatment received. We exclude liability for consequential losses, business interruption, or emotional distress claims.
    3. Client Responsibility: Clients are responsible for following aftercare instructions and disclosing relevant medical information that might affect treatment safety or outcomes.
    4. Third-Party Claims: We are not liable for actions or advice from third parties, including other beauty professionals or medical practitioners.
  16. Data Protection and Privacy
    1. Information Collection: We collect personal information necessary for treatment delivery, including medical history, contact details, and treatment records.
    2. Data Usage: Personal information is used solely for treatment purposes, appointment management, and relevant business communications.
    3. Data Security: We implement appropriate security measures to protect your personal information in compliance with GDPR requirements.
    4. Retention Policy: Treatment records are retained for safety and regulatory compliance purposes.
  17. Complaints and Dispute Resolution
    1. Initial Contact: Concerns should first be raised directly with the treating practitioner or clinic management.
    2. Formal Complaints: Written complaints will be investigated promptly with responses provided within 14 days.
    3. Professional Bodies: Persistent disputes may be referred to relevant professional regulatory bodies for independent resolution.
    4. Legal Jurisdiction: These Terms and Conditions are governed by English law, and disputes will be subject to the jurisdiction of English courts.
  18. Changes to Terms and Conditions
    1. Update Authority: We reserve the right to modify these Terms and Conditions with reasonable notice to clients.
    2. Notification Method: Changes will be posted on our website and communicated to active clients through available contact methods.
    3. Continued Service: Continued use of our services after changes constitute acceptance of updated Terms and Conditions.
  19. Contact Information

    For questions, concerns, or to discuss these Terms and Conditions, please contact us at:

    • Creative Touch Aesthetics Ltd
    • Address: 78a Broom Lane, Broom, Rotherham, S60 3EW
    • Phone: 01709 296 820
    • Email: zoe@creativetouchrotherham.co.uk
    • Website: https://creativetouchrotherham.co.uk
  20. Severability

    If any provision of these Terms and Conditions is found to be unenforceable, the remaining provisions shall continue in full force and effect.

  21. Entire Agreement

    These Terms and Conditions constitute the entire agreement between Creative Touch and clients, superseding all previous agreements, representations, or communications.

    Last Updated: 2025-06-05
    Version: 2.0

    By booking any service with Creative Touch, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.